Everything you need to know about shipping methods, delivery times and how your Booth equipment will arrive.

No. Lead times are estimates only and may change. They should not be treated as guaranteed delivery dates.

Yes. Once your order has been dispatched, you will receive a dispatch notification and invoice through the order management process.

Eligible trade customers may have access to additional delivery options, including Booth Transport and faster delivery for in-stock items where available.

Free delivery may be available for eligible orders over £500, depending on delivery location, postcode eligibility and account type. Final eligibility is confirmed at checkout.

Where an order contains both in-stock and backorder items, you may be offered the option to split the delivery. This allows available items to be sent first, with remaining items delivered later. Additional delivery charges may apply.

Some products do not use automatic online lead-time estimates. If a product shows “Call for lead time”, please contact Booth and the team will confirm the latest availability.

Yes. Some out-of-stock products can still be ordered. Where available, an estimated lead time will be shown on the product page.

Delivery method depends on the products ordered. Smaller items may be sent by parcel courier, while larger or heavier equipment may require pallet delivery. Eligible trade customers may also have access to Booth Transport.

Registered ecommerce users can access order history in their account area. Trade customers may also have saved delivery addresses and contact information linked to their account.

Once your order is confirmed, the order details are sent to Booth’s order management system. This includes the products ordered, customer details, delivery information, comments, PO number where applicable, shipping method and payment status.

Some products are sold in fixed quantities or order multiples, such as bags or boxes of 10. Where this applies, the website will only allow quantities that match the required ordering unit.

Yes. The checkout includes a comments box where you can add delivery instructions or other order notes before submitting your order.

A PO number field is available for trade customers at checkout. If you choose to place an order on trade account terms, the PO number is mandatory.

Eligible trade customers may be able to choose between paying in full or placing an order on trade account terms. This option depends on the account permissions held in Booth’s system.

Trade customers may see account-specific pricing, discounts and selected products that are not available to standard customers. These details are linked to the trade account and applied when the customer is logged in.

You can use the ecommerce site as either a standard customer or a registered trade customer. Trade customers should log in so the site can apply the correct pricing, product access and account details.

Product choice depends on the drinks category, site requirements, throughput and the equipment already in use. Booth’s product ranges cover different dispensing environments, including beer, soft drinks, water and vending applications. If the product page does not provide enough detail, contact Booth before placing the order.

Some products are sold in fixed pack sizes or order multiples. Where this applies, the website will only allow quantities that match the required ordering unit, such as boxes or bags of a set quantity.

Some products do not use automatic online lead-time estimates. This applies to designated products, including some main cooler products, where availability can change depending on demand. In these cases, you should contact Booth before ordering or planning installation.

Some out-of-stock products can still be ordered. Where this applies, the product may show as available to order with a lead-time message. If an estimated receipt date is available, this may be displayed on the product page.

Stock availability is shown on the product page and is sourced from Booth’s connected stock system. The ecommerce site is designed to display stock levels and availability information for both simple products and product variations.

Yes. Trade accounts may see trade-specific pricing, discount information and selected products that are not available to standard customers. These details are linked to the customer account and applied when logged in.

The Booth ecommerce site includes products for commercial drinks dispensing, including water dispensing, alcohol dispensing, soft drink dispensing and vending cooling. Product visibility may vary depending on whether you are browsing as a standard customer or logged in with an eligible trade account.

No. Lead times are estimates only and may change. They should not be treated as guaranteed delivery dates.

Built units, including units and regulators, carry a one-year warranty. Warranty cover is subject to the product being installed and used correctly, and faults must be assessed by Booth before a repair, replacement or refund is confirmed.

You can request a return or warranty claim using Booth’s contact form or by emailing customerservice@booth-dispensers.co.uk. Please include your order details, product information and a clear description of the issue.

No. Booth products must be installed correctly by a competent person. Warranty cover does not apply where non-performance is caused by poor installation, unsuitable installation or other installation-related issues.

If Booth tests the returned item and no fault is found, the item will be returned to you. In this case, you will be responsible for the return carriage costs.

For valid warranty claims, reasonable carriage costs may be refunded once the warranty has been verified. Booth advises using a traceable signed-for return service.

Yes. Faulty products need to be returned to Booth so the issue can be assessed before a repair, replacement or refund is approved.

If a product develops a fault after the first 48 hours and is still within its warranty period, it should be returned to Booth for assessment. If the warranty claim is verified, the product will be handled as a warranty repair.

Once Booth receives the returned item, it will be tested and assessed. If the fault is verified, Booth will arrange the appropriate next step, which may be a replacement or refund.

If an item is faulty on arrival, please report the issue to Booth within 48 hours of receiving it. The item should be returned in its original packaging with any accessories and documentation included.