Warranty and returns support for Booth products
If your order arrives damaged, develops a fault, or needs to be returned, Booth will review the issue and confirm the next steps.
Faults and warranty claims
If a product develops a fault within its warranty period, it should be returned to Booth for assessment. Once the fault has been verified, Booth will confirm whether a warranty repair, replacement or refund applies.
All built units, such as Units and Regulators carry a 1 year warranty.
Reporting timeframes
Please report missing deliveries or items damaged in transit within 7 days. Items that are faulty on arrival must be reported within 48 hours of receipt.
Installation requirements
Booth products must be installed correctly by a competent person. Warranty cover does not apply where non-performance is caused by poor installation, unsuitable installation or installation-related issues.
If you need to return a product, please follow the conditions below so your request can be reviewed quickly.
Conditions for returns
Items should be returned unused, in their original packaging, with all accessories and documentation included. Returns may be tested or assessed before a repair, replacement or refund is approved.
Time limits
Missing or damaged deliveries must be reported within 7 days. Faulty-on-arrival items must be reported within 48 hours. Unwanted or incorrectly ordered items must be requested for return within 7 days and returned within 14 calendar days once agreed.
Product eligibility
Faulty products within warranty may qualify for repair. Damaged or faulty-on-arrival items may qualify for replacement or refund once reviewed. Unwanted or incorrectly ordered items may be accepted if unused and in as-new condition, subject to a 20% handling/restocking fee.
Returns Process
Follow these steps to request a return, report an issue or start a warranty claim.
Contact Booth
Request a return using the contact form or email customerservice@booth-dispensers.co.uk. Include your order details and the reason for the return.
Provide product details
Share the product information, order reference, details of the issue and any supporting evidence requested by the Booth team.
Return the item
Arrange a traceable, signed-for return service. Items should be securely packaged and returned with all relevant accessories and documentation.
Assessment and outcome
Once the item has been received, Booth will assess the return. Where approved, the outcome may be a repair, replacement or refund depending on the reason for return and the product condition.
Need help with a warranty claim?
Our team can guide you through the correct process, confirm what information is needed and advise how your return or warranty claim should be handled.